Frequently Asked Questions
Everything you need to know about Sunstone Welders products, shipping, and support.
What types of materials can Sunstone Welders handle?
Our welding systems are designed for high precision and versatility, capable of joining a wide range of metals including gold, silver, platinum, stainless steel, titanium, and various copper alloys used in industrial and jewelry applications.
How long does shipping take for international orders?
International shipping typically takes between 7 to 14 business days depending on the destination and customs processing. All units are securely crated to ensure they arrive in perfect calibration.
Do your products come with a warranty?
Yes, all Sunstone Welders equipment comes with a standard 1-year manufacturer warranty covering parts and labor. We also offer extended protection plans for high-volume industrial environments.
What is your return policy for welding equipment?
We offer a 30-day return policy on most equipment. Items must be returned in their original packaging and original condition. Please note that a restocking fee may apply to specialized industrial machinery.
Do you provide training for new operators?
Absolutely. We provide comprehensive digital manuals, video tutorials, and live remote training sessions to ensure your team can operate the machinery safely and efficiently from day one.
What payment methods do you accept?
We accept all major credit cards, PayPal, and bank wire transfers. For larger industrial purchases, we also offer flexible financing options through our third-party lending partners.